Buying a home is a stressful process, one you hope can be made to feel more at ease by having an experienced and confident real estate agent, NOT so in this case! On first impression our agent Jacqueline "JQ" Stearman seemed to be a nice and pleasant person to conduct business with. She did not seem to be an aggressive person, we even made mention that she might need to step up her game when it came to being assertive with other agents. In the fast pace world that is real estate, especially here in San Diego you need an agent who is a "go getter" there were often times we considered going with a different agent because JQ seemed unsure of questions we had and was timid when dealing with other agents on homes we were interested in.
We found our dream home! A little Spanish style home with lots of character, just what we were looking for. One side note is the owner was still living in the home and had a LOT of stuff, we ask our agent about getting something in writing that would ensure everything would be removed and the home would be professionally cleaned. We were told that an addendum would be drafted outlining just that (never happened). After negotiations were "done" and no addendum was created, even though we expressed and addressed our concerns as to the cleanliness of the home through out the process. We were told several times, no this was not the appropriate paperwork to insert that request, After realizing that she had missed her opportunity to address the cleaning, JQ offered to have a company used by her office to clean the home which she would be offering as a gift to us. Everything was moving along and we began to notice Jacqueline was becoming less available and harder to get in touch with....especially after she got us to sign the contingency removal,which we found out later was NOT drafted to protect us in ANY manor should an issue arise before the date of closing. We were advised (or ill advised) to sign the contingency removal prematurely, before termite repair reports and other things were reviewed. Once we signed that contingency removal any questions we had dealing with the home, which should have been addressed before the removal of the contingency were meet with irritation. We began to see another side of JQ, she lost her temper and became exacerbated after we dared to question her instruction to transfer the utilities in our name before the walk-thu was conducted, more than a week before closing, and most importantly BEFORE the owner was even out of the home! After many unanswered phone calls, texts, and emails we were finally met with her deciding to back out of the professional cleaning she had offered us. Further questions were then met with her directing us to deal only with her broker for the remainder of our transactions.
Once we began to work with the Broker for Ascent we instantly saw how the relationship between realtor and client should have been conducted all along. They honored the cleaning that Jacqueline had promised and tried to back out of, and tied up a lot of loose ends which had not been taken care of previously, in short they made us feel more confident with moving forward and closing.
Even though the broker took over JQ's responsibilities in the end and everything closed, I must say with absolute certainty that this was the most painful process I have ever gone through. I am writing this because I feel that her office, broker, and any future clients deserve to know what we dealt with. I feel like Jacqueline may still be a good person down deep, she may have had things going on in her personal life, or maybe she felt that one client should only take up so much of her time. In any case I think that real estate is probably not where she belongs.
Very knowledgeable and friendly realtors and staff. Heather will get you to the right person.
Ascent Real Estate is a US Real Estate Agency based in Coronado, California. Ascent Real Estate is located at 944 Orange Ave, Coronado, CA 92118, USA.
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